To create a Zalando account simply follow these steps and you’ll soon be ready to order.

1. Click the login icon which can be found on the top right-hand corner of your screen.

2. Enter your email address under ‘I’m new here’ and click on ‘Register’. Then complete all mandatory fields.

3. Once you’ve completed the registration, you will receive a confirmation email. We suggest that you check the information in this email carefully, to make sure that it is correct.

To confirm your registration, click on the link provided in the email. Once your registration has been confirmed, you can login and start shopping.

If you would like to place an order from a different country, simply go to that country’s version of our site using the correct domain and log in with your existing username and password. Learn more about where Zalando is available. If you’re using our mobile app, you can change the country by going to “Your account” and then “App settings”.

To reset your password, simply click here. Enter the email address you use for your Zalando account and click send. You’ll receive an email with a link to reset your password. Click on the link in the email and you will be prompted to enter a new password.

You can then use your new password to login to your Zalando account.

Please note:

• This email may take a couple of hours to reach you and could appear in your spam or junk folder.

You can update your account information by following the steps below:

• Delivery address: You can change your delivery and billing address under ‘Addresses’ in your account .

• Credit card: You can update your preferred Credit Card during the checkout process.

• Personal data (email address, password, contact data): You can change your personal data such as your email address, password or contact data under ‘Personal details’ in my account.

• Fashion Preferences / items you like: You can change your Fashion Preference and items you like under ‘Recommendation preferences’ in your account.

If you’d like to the change the language on our website, you can do so by clicking on the globe symbol in the upper right hand corner. If you’re using our mobile app, you can change the language by going to “Your account”, and then “App settings”.

Requesting your data

If you would like to see your order history, the saved addresses for your orders, or view or adjust your liked items, please go to your account page. You will also be able to check and adjust the information that is saved for you favourite brands or your preferred sizes, and manage newsletter or mailing subscriptions in this section of the website.

If you would like to request a downloadable file of your account data that includes contact information, order history, liked items and an overview of when and how you may have contacted us, you can do so in your account . Once the file is ready, we will send it to you via email. This can take up to one month but usually you should receive your data earlier.

What information is in my data report?

Your data report will contain an overview of your account and log-in information, order overview, personalisation preferences, and liked items. It also includes information about data retention periods and third-party sharing.

What if my data file failed to download?

If you requested your file and it fails to download, it could be because the link has expired. The download link is only valid for 30 days after it is received. After this, you will need to submit a new request.

If your download link is valid but failed to download, it could be due to a network issue, a problem with your browser, or an issue on the server side. In such cases, check your internet connection or try opening it using a different device or browser. If that is unsuccessful, please submit a new request.

What format will my data come in?

The email we send you will contain two different reading formats: ZIP and HTML. The HTML file provides a user-friendly visualisation of your data that is viewable in any web browser. The ZIP file contains CSV files with your data in a machine-readable format, suitable for analysis or processing in applications like Excel.

Why is an email code needed to download my report?

When you download your report, we send a unique code to your email as an additional security step. You will need to enter this code to complete your download. This is to ensure it’s you accessing your information, and to keep your personal details safe and secure.

You can delete your user account under ‘Request or delete data’ in your account.

Please note that we can only delete your account if:

• There are no open amounts due.

• You do not have an order that is still within the return period.

• You do not have remaining gift card balance on your account.

• None of your orders are currently in shipment.

Will my Lounge by Khan account also be deleted?

When you delete your Khan account, your Lounge by Khan will also be deleted.

Can I use my Khan account in another country?

Yes, you can use your Khan account in another country. Just use your existing login details to access a different country’s Khan shop, and add a new billing/shipping address located in the country you’re shopping from.

The easiest way to protect your account is by choosing a strong password. Here are a few recommendations:

• Make it long. Using long passwords is critical to password strength. An 8-character password will take anywhere from a few minutes to a few weeks to crack while a 16-character password will take a minimum of 34.000 years to crack.

• Use lower and upper case letters, numbers, and special characters. The password ‘howstrong’ would take 2 minutes to crack while it would take 3 weeks for attackers to crack the password ‘H0wStr0!g’.

• Do not reuse passwords. Reusing the same password for multiple accounts is dangerous as it makes you vulnerable to credential stuffing attacks, which take leaked credentials from one site/service and use them on other sites/services. It’s as if you had multiple houses and used the same lock and key for all of them.

• Make your passwords random. Do not include words related to your personal information in your passwords as it would give an advantage to attackers.

• Use a password manager. A password manager is an application that helps you create, store, and manage unique passwords. It is the easiest and most secure way to accomplish this.

If you have any questions or concerns about data protection please contact our Privacy team: Dataprotection@khan.com

You can also contact our Data Protection Officer directly in the following postal address indicating that it is “to the attention of Data Protection Officer”:

Data protection Khan

kassa

Damascus Syria

Telefax: +9639312875

We know that security and protection are important to our customers, therefore we continuously improve our security measures. Our website is equipped with protection mechanisms like two factor authorisation to ensure that any data you provide is secure and cannot be accessed by unauthorised parties. We monitor account activity for suspicious behaviour and will alert you if we detect anything out of the ordinary.

You may be asked from time to time to verify your account with a code or logging in again.

What should I do if I see unauthorised activity in my account?

If you believe that your account was misused, please contact our customer care team using one of the contact buttons below so that we can deactivate the account and prevent further misuse. Our specialists will advise you on any further steps.

Related questions:

• How can I better protect my account?

• What should I know about phishing emails?

• Why is my web provider recommending that I change my password?

Unfortunately, email scams are a serious issue that sometimes affects us too. Known as ‘phishing attacks’, in these emails fraudsters impersonate trusted entities, often using elements like a company logo and a familiar layout to deceive users into sharing sensitive information or taking harmful actions. These may for example take the form of fake order confirmation and payment reminder emails.

Please never visit any links or open any attached files in any emails that look suspicious.

Things to look out for:

Spelling errors or grammar inconsistencies: these emails are typically auto-generated or poorly translated.

The sender’s address. It should match the domain of the company or entity they claim to represent.

How they address you: For instance, at Zalando, we always use your name (e.g ‘Hello Juan’). If it simply says “Dear user/client,” be suspicious!

In addition, before clicking on any links to share any information, you can log in into the official app or website of the company or service they claim to be from and check for notifications there first.

Do you suspect scammers may have got a hold of your personal details?

We recommend that you change your password as soon as possible. To do this, go to ‘Change contact data’. Please also check your access details to other important accounts (e.g. online banking) and change these if necessary.

If you have any other questions about email phishing, get in contact with us and we will be glad to help out.