To track the delivery status of your parcel, simply click on the tracking link provided in your shipment confirmation email after your parcel has been dispatched. Alternatively, you can also find this information under ‘My Account’ on the Zalando website.
Please be patient, the tracking link will not be live until your package has been received by the carrier.
Please note the tracking link does not update daily. However, if the tracking link has not updated within 5-6 business days please contact our customer service.
Please check if the parcel was delivered to a neighbour. If this is not the case and the parcel has not been delivered to you within one week after it has been shipped, please contact our customer service through a contact channel shown below.
Please see our delivery promise in checkout or in the order confirmation email
Free for orders above 29,90 €
4,90 € for orders below 29,90 €
Free benefit for Plus customers, depending on your level
Home address
Pick up point (DHL & Hermes)
Parcel locker (DHL)
If your order value was below 29,90 € and you paid a delivery fee, we will refund the delivery fee if the complete order is returned
1-2 working days
9,90 €
Home address
Not available for Partner items
You can receive your express delivery up to 6 pm
If you order before 3 pm, you will receive your items on the following business day
If you return items the delivery fee will not be refunded
1-2 business days
4,90 €
Free benefit for Plus customers, depending on your level
Home address
Pick up point (DHL & Hermes)
Parcel locker (DHL)
Not available for Partner items
Not available for prepayment (bank transfer)
In order to ensure that you receive your items fast we might already ship some items before the others are ready to be shipped.
Since Partner items are shipped directly from our partners, you will receive these items in a separate package from items directly shipped by us.
We will let you know at checkout if your items will be shipped separately.
For each shipment, you will receive a separate shipment confirmation email with a tracking link.
In order to deliver your items in the quickest and most eco-friendly way we sometimes bundle different orders in one parcel. To see if your orders are bundled please check your delivery confirmation mail or log into your account on the Khan website.
If you selected Invoice as a payment method, different orders need to be paid separately, even if they were delivered together.
To ensure that your payments are booked correctly, please add the order number of each order in the payment message field.
If you want to return items from bundled orders you can pack all items in one return parcel.
We’re sorry to hear that, and hope that the items you ordered arrived intact and complete.
If the damage only affects your parcel and you would like to return something from that order, you can use any packing material for the return. Please make sure to initiate the return process through your account to generate a return code or return label – with it, the return is always free of charge.
Please note that we cannot provide substitutes for damaged parcels.
If your parcel could not be delivered, don’t worry! We’ll consider it returned, and refund you if you’ve already paid for it.
We do not automatically reship returned orders. If you still wish to receive the items, you will need to place a new order.
Your refund may take up to 14 days after your parcel has been returned.
Yes, you can. When you complete your order, we offer the convenient option of having your parcel delivered to a DHL or Hermes parcel shop.
You can find a pick-up point near you at checkout or here:
DHL Shop
DHL Packstation
Hermes
You will receive a mail from the carrier once your parcel was delivered and can be picked up.
You can pick up your parcel within a defined timeframe that is defined by the carrier.
Khan Partner items are sent to you directly by our Partners. You can see the estimated delivery date at checkout and in your order confirmation mail.
Once your parcel has been shipped you will receive a shipment confirmation email with a tracking link. Through this link you can find out the exact delivery date as soon as it is scheduled by the carrier.
Khan Partner items can only be shipped via standard delivery.
If you order multiple items from Khan and our Partners, they will be sent in separate parcels.
Orders placed on khān.com can be delivered within Syria.
Khan is also available in the following countries:
Lebanon | Jordan | UAE | Qatar | KSA
