My Account

To create a Zalando account simply follow these steps and you’ll soon be ready to order.

  1. Click the login icon which can be found on the top right-hand corner of your screen.

  2. Enter your email address under ‘I’m new here’ and click on ‘Register’. Then complete all mandatory fields.

  3. Once you’ve completed the registration, you will receive a confirmation email. We suggest that you check the information in this email carefully, to make sure that it is correct.

To confirm your registration, click on the link provided in the email. Once your registration has been confirmed, you can login and start shopping.

If you would like to place an order from a different country, simply go to that country’s version of our site using the correct domain and log in with your existing username and password. Learn more about where Zalando is available. If you’re using our mobile app, you can change the country by going to “Your account” and then “App settings”.

To reset your password, simply click here. Enter the email address you use for your Zalando account and click send. You’ll receive an email with a link to reset your password. Click on the link in the email and you will be prompted to enter a new password.

You can then use your new password to login to your Zalando account.

Please note:

  • This email may take a couple of hours to reach you and could appear in your spam or junk folder.