You can return your unused items within 30 days from the moment of delivery free of charge.
Need to make a return? Follow the link below to create your return online and request a return code or label.
Yes, if you have several orders shipped by Zalando you can send them back to us in one parcel.
You can start the return process for each order, pack all items in one box, and use any of the generated return codes or print-at-home return labels for the return.
If you want to return Zalando and Partner items, please put them into separate parcels. You can identify Partner items in the order overview in your customer account, marked as “Sold by a Partner”.
You’ll receive your refund within 14 days of handing your parcel to the carrier.
We’ll send you an email confirmation as soon as your return is processed by our return center.
The refund is always issued to the original payment method used for your order. Depending on your bank and how you chose to pay, it may take a few extra days for the refund to appear in your account.
