To track the delivery status of your parcel, simply click on the tracking link provided in your shipment confirmation email after your parcel has been dispatched. Alternatively, you can also find this information under ‘My Account’ on the Zalando website.

What can I do if the tracking link is not yet live?

• Please be patient, the tracking link will not be live until your package has been received by the carrier.

What if the tracking link does not update?

• Please note the tracking link does not update daily. However, if the tracking link has not updated within 5-6 business days please contact our customer service.

I have received a notification that the parcel has been delivered, but I do not have it. What should I do?

• Please check if the parcel was delivered to a neighbour. If this is not the case and the parcel has not been delivered to you within one week after it has been shipped, please contact our customer service through a contact channel shown below.

You can choose the following delivery options:

• Standard delivery

• Express delivery

• Premium delivery