To make our range even wider and more exciting, we are working with selected Partner brands.
If an item is a partner product, on the product page of the item you’ll see “Sold by (name of the partner)”.
If you look at an order in your customer account, you will also be able to see whether you have ordered partner items. If an order is coming from a partner, it will be identified as ‘Sold by (partner name)’.
This depends on who ships your items. You will see this information on the product page.
Sold by Partner, shipped by Khan
Your Partner item(s) will be shipped by Khan. If you have an order that comprises both Khan and Partner items, your items may be shipped in one parcel.
Sold and shipped by Partner
Your Partner item(s) will be shipped directly from a Partner. If you have an order that comprises both Zalando and Partner items, your items will be shipped in separate parcels.
For items sold and shipped by our Partners we can only offer standard delivery.
You can return your Partner items within 30 days, free of charge.
Please send the item back to the Partner. Just use the enclosed return label to send back your items.
Yes, you can return the items together.
If you need a new return label, you can download this from your account. If the label isn’t available to download, please contact our customer care team who will request the return label from the partner for you.
You will receive your refund within 14 days of handing over the parcel to the return carrier. Please make sure to keep the return receipt from the carrier until you have received your refund.
