Placing an order with us is super simple and quick. Just follow the steps below.
Find your favourite items and add them to your bag: Once you find something you like, choose your preferred colour, size, and quantity, then click”Add to Bag”.
Review your shopping bag : Once you’re ready to check out, click on the shopping bag icon to see everything you’ve selected. Take a moment to double-check that the colour, size, and quantity for each item are correct.
Head to checkout: Once you’re happy with your selection, click “Go to Checkout.”
Log in or register: Login into your Zalando account if you haven’t already done so yet. If you don’t have a Zalando account, you can quickly create one by going to register.
Delivery address: Let us know where you’d like your parcel to be delivered. If you have a few addresses saved, just make sure to select the correct one.
Payment method: Select how you’d like to pay for your order by choosing one of the available payment methods.
Confirm your order: On the Order Summary page, carefully review your order. This is your last chance to add a Voucher code or Gift card, just add it in the dedicated field and click ‘Redeem’.
For beauty product purchases, please refer to the product packaging for the ingredients, as the list of ingredients may change.
Once you click “Place Your Order,” we unfortunately can’t make any changes to the items, sizes, colours, quantities, payment method or delivery address for that order.
At the moment, we don’t offer gift wrapping services. However, if you’re looking for the perfect gift for any occasion, you can purchase a digital or physical Zalando Gift Card.
Don’t worry, we’ll keep you updated on the progress of your order.
Once your order is successfully placed, you’ll receive an order confirmation email to the address linked to your Zalando account.
This email will include a summary of your order, your Order Number and the estimated delivery date.
If you haven’t received your order confirmation, please make sure to check your spam or junk folder.
You can always keep an eye on the live status of your order by logging into your Zalando account and heading to the “My Orders” section.
As soon as your parcel leaves our warehouse, we’ll send you a shipping confirmation email. This email will include your delivery tracking number and the direct link to the carrier’s tracking page.
Please be aware that it can take up to 24 hours for the tracking link to become active.
Sometimes, your order might arrive in separate parcels, especially if items are coming from different warehouses or partners. If this happens, you’ll receive individual shipping confirmation emails and tracking numbers for each parcel.
